As readers of Thursday’s posting may remember, I was attempting to scan documents using OS X. After getting the scanner set-up and installing the correct drivers, I purchased Read Iris. However, I didn’t have a serial number.
This morning, my serial number problems got resolved. At 9:00 sharp, I called Iris tech support. I spent seven minutes and thirty seconds on hold (the exact number from my phone logs), before the system gave up on finding anyone to talk to me and sent me to voicemail. I called back again right away, and spoke to someone in sails. They told me that the serial number was included in the email with the download link. I told them it wasn’t, and read the email off of my screen. Sails decided they couldn’t help me, and sent me to support. Support also told me that my serial number was in the original email. Once again, I told them it was not. So, they read me the number over the phone. They never did explain why the system failed, and my serial number wasn’t in the original email. Oh, well! At least, after 5 days, one unanswered email, and two phone calls, I finally have my software!
Registration of the software was another process. It took three forms, a serial number, a key, and a bunch of other information they already had. But after another half hour, it worked, and I was ready to scan.
I haven’t yet, however, recognized everything correctly. I’m having problems with images getting cut-off, zoomed strangely, etc. But those things, at least, have nothing to do with Iris Read. Image Capture on OS X isn’t obeying the image measurements I type in; it only respects cropping information provided by the mouse. I’ll post when I figure this next problem out.